Customer service and contract management specialist - Práce v Pardubicích .cz

Customer service and contract management specialist

Customer service and contract management specialist

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Úvod a popis pracovní náplně


  • Analysis and mobilisation of the contract:
  • o Analyse the conditions of the Contract (costs, deadlines, resources) to guarantee the fulfilment and satisfaction of the customer in keeping with the viability of the business.
  • o Plan the steps/activities of the contract mobilisation including the definition and management of the fixed assets which need to kept in stock
  • o Verify that the orders are correct before assigning them (they should match the conditions agreed in the contract)
  • Managing the Contract:
  • o Update the technical proposal and propose alternatives which improve profitability
  • o Accept, monitor orders and guarantee that customers’ deadlines are met.
  • o Give support to the finance department in claiming overdue amounts and balances from customers.
  • Manage the incidents and claims relating to the contract:
  • o Open non-compliance reports and incident records with customers/suppliers.
  • o Manage customer returns.
  • o Monitor and manage any quality problems which cause disruptions to the orders and contracts.
  • Manage and monitor the Stockrooms and Deposits :
  • o Define the deposits on the customers’ premises.
  • o Restock the customers’ stockrooms.
  • o Monitor stocks, residual values, etc. to guarantee their invoicing at the end of the contract.


  • Degree: Bachelor or Master
  • Languages: Czech, English
  • Polish would be additional asset
  • IT skills: Excel, analytical skills
  • Experience
  • Years of experience: 2+
  • Similar Position: Customer Service Specialist, Project Management Office, Salesman, Health and Safety specialist
  • Kind of company: Preferred International company
  • Sectors: Preferred Technical, clothing or FMCG,


  • Working in an international company with great potential entering the Czech market. Education, self-realization, career advancement, participation in company development


dne 16.08.2019 v 23:40

Místo práce:

Pardubický kraj



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